We ensure prompt redressal of all complaints and use it for effecting necessary changes to improve the services further. In case of any complaint/grievance, the borrowers / customers including the applicants with disability (ies) may contact through any of the following channels:
Ms. Shivali Shinde
Tower 3, Wing B, Kohinoor City, Kohinoor City Kirol Road,Kurla(W) Mumbai 400070
Tel No. 022 –43428150;
Toll Free No: 1-800-1026371 between Monday to Friday from 10 A.M TO 5 P.M.
Grievance Redressal Officer shall endeavor to provide the borrower / applicant with the resolution / response to the queries / complaints / grievances received as earliest as possible.
After examining the matter, it would be Company’s endeavor to provide the Borrower with our response, within a period of six (6) weeks from the receipt of such complaint/grievance.
If the customer does not receive response from the Company or is dissatisfied with the response received, the complainant may approach the Complaint Redressal Cell of National Housing Bank by lodging his complaint in Online mode at the link
National Housing Bank,
The above mentioned Grievance Redressal Mechanism is also available at Company’s website at
|Major Terms and Conditions of the_________________________ loan agreed to between:|
|(Hereinafter individually and /or collectively referred as the “Borrower/s”)|
|Edelweiss Housing Finance Limited (EHFL)|
Please find below a brief of the important terms and conditions pertaining to the
above loan account:
|Purpose of Loan (Scheme)||Construction / Purchase / Extension / Renovation / Improvement / Mortgage / Plot/Composite / Commercial /Any other, please specify___________________|
|Type(Fixed or Floating or Dual)||_______________ p. a [Fixed / Variable/Dual – Annually/ Monthly]|
|Interest Chargeable||____ %p. a (_____% Reference rate -_____% margin) for floating rate loans; and/or_______________% for fixed rate loans)|
|Moratorium or subsidy|
|Date of reset of interest|
|Modes of communication of changes in interest rate(Tick the relevant mode)||Any change in interest rate would be duly communicated to the borrower at the contact details available with EHFL through SMS/ E-mail/ Courier or any other electronic mode prevalent for the time being.|
|Fees refundable if loan not sanctioned/disbursed||Processing Fee paid by customer for availing the loan is non-refundable.|
The details of other applicable fee and other charges are mentioned in the Fees & Charges enclosed as Annexure to MITC documents and also updated on our website www.edelweisshousingfin.com/FeesCharges
Taxes, duties, levies and Cess etc. under the applicable laws as may be amended from time to time, would be charged over and above the abovementioned fees and/or charges. The charges are as on date and subject to change from time to time. The Company shall update the revised version on its website from time to time.
Detailed terms and conditions on the Fees, Charges, Cost and Claims are mentioned in the Loan Agreement.
|Name of Guarantor|
Security of the loan would generally be security interest on the property being financed and / or any other additional security in the nature of additional property/Guarantors as may be mandated by EHFL. Borrower/s is/are advised to refer the Loan Agreement and Sanction Letter to know the security details of the Loan sanctioned.
The Borrower shall insure and keep insured the Property against fire and other customary risks and hazards, for a value as may be required by the EHFL with an insurance company. EHFL shall be made the sole beneficiary under the insurance policy.
Property Insurance : ______________________
Borrowers Insurance: _______________________
EHFL shall not disburse the loan or any installment thereof to the Borrower unless the conditions mentioned in the Housing Loan sanction letter and Loan Agreement are complied with, to the satisfaction and sole discretion of EHFL. A few of which
are as given below:
The information on interest rate, Pre Equated Monthly Installment Interest (PEMII)/Equated monthly installment (EMI) and number of installment, tenure of loan are mentioned in the Sanction Letter provided to the Borrower. Any change in adjustable rate of
interest /PEMII/EMI shall be informed to the borrower as per the EHFL’s Fair Practice Code at the contact details available with the EHFL. The Loan is required to be repaid in the prescribed EMI/PEMII on the due date as mentioned in the Loan Agreement.
The repayment of EMI/PEMII is mandated through ECS/post dated cheques in favor of EHFL.
The Borrower must ensure:
In the event of default (i.e. if the amount outstanding in the loan account of the Borrower is not paid by the due date or in case of breach of any clause of the agreement), the Borrower would be sent reminder from time to time for payment of any outstanding
on his loan account, by post, fax, telephone, e-mail, SMS and/or through third parties appointed for collection purposes to remind, followup and collect dues.
The Collection methodology includes the following:
Hence, EHFL shall use a judicious mix of field visit, written communication and legal action to ensure proper and effective coverage for the different category of delinquent account.
(i) Email at email@example.com
(ii) Contact Us at 1-800-1026371 (Toll-free) between Monday to Friday from 10 A.M TO 5 P.M.
(iii) Online by logon to www.edelweisshousingfin.com
(i) Loan Account statement – 2 working Days
(ii) Photocopy of the title document – 12 working Days
(iii) Return of original documents on closure /transfer of the loan-15 working Days
In case of any complaint/grievance, the Borrower may contact our Corporate Office
through any of the following channels:
Ms. Shivali Shinde
Mail: Edelweiss Housing Finance Ltd, Edelweiss House, Off. C.S.T Road, Kalina, Mumbai – 400 098; Telephone No: 022 – 4272 2554/Toll Free No: 1-800-1026371
After examining the matter, it would be EHFL’s endeavor to provide the Borrower with our response, within a period of six (6) weeks from the receipt of such complaint/grievance.
If the customer does not receive response from the Company or is dissatisfied with the response received, the complainant may approach the Complaint Redressal Cell of National Housing Bank by lodging his complaint in Online mode at the link http://grids.nhbonline.org.in or in Offline mode by post
in prescribed format available at link https://grids.nhbonline.org.in/(S(gbasi5bgsifwr4wmckts4z4x))/Complainant/Default.aspx
,to the following address:
Complaint Redressal Cell, Department of Regulation and Supervision, National Housing Bank, 4th Floor, Core-5A, India Habitat Centre, Lodhi Road, New Delhi – 110 003
It is hereby agreed that for detailed terms and conditions of the Loan, the parties hereto shall refer to and rely upon the Loan Agreement and other security documents executed / to be executed by them.
I/We the borrowers hereby confirm and declare that the above terms and conditions have been read by me/us / read over to me/ us in my/our vernacular language by Mr./Ms._______________________________of the Company. I/We have understood the term and conditions as mentioned above and agree, confirm and declare to abide by the same. I/We also acknowledge the receipt
of a copy of Most Important Terms & Conditions.
|Borrower(s) Name||Edelweiss Housing Finance Limited|
EHFL is regulated by the National Housing Bank (NHB) vide Certificate of Registration (CoR) No. 03.0081.10 dt. 18/03/2010. However, NHB does not accept any responsibility or guarantee about the present position as to the financial soundness of Company or correctness of any of the statements or representation made or opinion expressed by the Company.