Policies

GRIEVANCES REDRESSAL MECHANISM

We ensure prompt redressal of all complaints and use it for effecting necessary changes to improve the services further. In case of any complaint/grievance, the borrowers / customers including the applicants with disability (ies) may contact through any of the following channels:

Level-1
  • The borrowers can directly approach the Branch Manager and enter his/her complaint/grievance in the compliant register maintained at the branch.
  • The concerned Branch Official shall guide the borrowers who wish to lodge a complaint. The borrower may also lodge complaints / grievances at the following email id : assistance@edelweisshousingfin.com
  • Toll Free No: 1-800-1026371 between Monday to Friday from 10 A.M TO 5 P.M.
Level-2
  • The borrower / customer can also approach Grievance Redressal Officer at the following address :-
Ms. Shivali Shinde Tower 3, Wing B, Kohinoor City, Kohinoor City Kirol Road,Kurla(W) Mumbai 400070 Tel No. 022 –43428150; Toll Free No: 1-800-1026371 between Monday to Friday from 10 A.M TO 5 P.M. Email id: assistance@edelweisshousingfin.com Grievance Redressal Officer shall endeavor to provide the borrower / applicant with the resolution / response to the queries / complaints / grievances received  as earliest as possible. After examining the matter, it would be Company’s endeavor to provide the Borrower with our response, within a period of six (6) weeks from the receipt of such complaint/grievance.
Level-3
 If the customer does not receive response from the Company or is dissatisfied with the response received, the complainant may approach the Complaint Redressal Cell of National Housing Bank by lodging his complaint in Online mode at the link http://grids.nhbonline.org.in Offline mode by post at in prescribed format available at link https://grids.nhbonline.org.in/(S(gbasi5bgsifwr4wmckts4z4x))/Complainant/Default.aspx at the following address:- National Housing Bank, Department of Regulation and Supervision (Complaint Redressal Cell), 4th Floor, Core-5A, India Habitat Centre, Lodhi Road, New Delhi – 110 003 The above mentioned Grievance Redressal Mechanism is also available at Company’s website at https://www.edelweisshousingfin.com
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Edelweiss Financial Services Limited 2016

Nido Home Finance Limited (formerly known as Edelweiss Housing Finance Limited)| CIN: U65922MH2008PLC182906

Nido is regulated by the National Housing Bank (NHB) vide Certificate of Registration (CoR) No. 03.0081.10 dt. 18/03/2010. However, NHB does not accept any responsibility or guarantee about the present position as to the financial soundness of Company or correctness of any of the statements or representation made or opinion expressed by the Company.

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