RBI has permitted the Company to grant a moratorium of three months on payment of all instalments falling due between March 1, 2020 and August 31, 2020. Eligible Borrowers opting this concession are not required to pay the Instalment during the aforesaid period. It is clarified that the moratorium would be granted only in respect of those instalments for which payments have not been made by the customer and shall be eligible to opt for deferment only for the instalments falling due for the remaining months till August 31,2020.

All customers of the Company across products who are impacted by COVID-19 pandemic / current lock-down and have challenges in servicing their instalments are eligible to seek deferment of all instalments falling due from March 1, 2020 to May 31, 2020.
The status of account has to be standard as on March 1, 2020 i.e. all the customers whose loan asset classification is Standard, SMA2, Stage 1 or Stage 2 as on March 1, 2020 shall be eligible to opt for the moratorium relief subject to terms & conditions as specified in this policy.
Please also refer FAQ number 21 for customers who are specifically excluded / not eligible for relief under moratorium scheme.

The scheme will be applicable to all types of term loans provided by the Company viz. Housing Loans, Loan against Property, Corporate Loans, etc.

Eligible customers may seek deferment of all instalments falling due from March 1, 2020 to August 31, 2020. Instalments would include the following payments falling due from March 1, 2020 to August 31, 2020: (i) principal and/or interest components; (ii) bullet repayments; (iii) Equated Monthly instalments.

Eligible customers must request for seeking deferment and submit their consent agreeing to the terms and conditions governing the moratorium and for the revised repayment schedule.
For obtaining the consent of the customers, suitable notice shall be issued through either one or multiple modes such as published on the Company website and / or through SMS to customers registered mobile number and/or Email communication will be sent on registered Email id (wherever available).

The customer may opt for moratorium relief anytime during the moratorium period e.g. for all the three months or only for the month of April and May 2020 or only for May 2020. However, moratorium would be granted only in respect of those instalments for which payments have not been made by the customer.

Please note that instalments already paid would not be refunded.

Notwithstanding above, in respect of EMI loans, any unpaid EMIs for the month of March 1,2020 upto August 31,2020 will be considered and ‘opted in’ for moratorium in respect of such unpaid EMIs or as advised by customers. The customer will have an option to ‘opt out’ of such moratorium, and specific request through any mode of communication i.e. letter/ email should be submitted to the Company.

a) Interest shall continue to accrue on the outstanding portion of the term loans during the moratorium period. In case of non-EMI loans, the said accrued interest shall be collected immediately after the moratorium period is over. In case of EMI Loans, the said accrued interest shall be collected as per revised repayment schedule.
b) The repayment schedule for such loans as also the residual tenor, will be shifted to the extent of moratorium availed, after the moratorium period.

New loans sanctioned and availed after March 1, 2020 will be eligible for instalment moratorium. Such customer may opt for moratorium relief anytime during the moratorium period e.g. for all the three months or only for the month of April and May 2020 or only for May 2020. However, moratorium would be granted only in respect of those instalments for which payments have not been made by the customer.

Eligible Borrowers of: Housing Loans, Loan against Property-click here CLIENT LOGIN. The Company shall also be sending this link to the registered Email id and mobile numbers of the eligible borrowers for availing the moratorium through opt-in.

Eligible Borrowers of Corporate Loans- kindly contact your Relationship Manager for making a moratorium request.

All Borrowers should note that any moratorium request should be received by the Company at least two working days in advance before your next Instalment / EMI Due date.

Yes, Opt-in requests for Jun-Aug 20 would be required afresh, should you wish to opt for a moratorium during this period. The decision to offer a moratorium to a customer will be at the sole discretion of the Company.
Please refer FAQ number 9 to opt for the moratorium.

No further action is required from the Borrower.
However For EMI loans, who have been opted in for moratorium in respect of their unpaid EMIs or as advised by the respective customers as stated in FAQ No. 6 above, would have option to opt out any or all of the months for which moratorium has been granted provided such request have been received latest by September 30, 2020.

Yes; Borrowers can opt for Instalment / EMI moratorium for as many loans that they have availed from us. However, requests must be placed as per FAQ number 9 above.

Yes, once a customer approaches the Company with a request for moratorium / Instalment deferment, it will be evaluated and if satisfied with the merits of the case, moratorium / instalment deferment will be accepted and communicated to the customer, subject to customer agreeing to the terms and conditions for grant of moratorium / Instalment deferment.

There will be no bounce charges, overdue interest applicable for customers, who have opted and have been granted Instalments moratorium, in respect of such Instalments for which moratorium has been granted.

Moratorium of six months on payment of instalments falling due between March 1, 2020 and August 31, 2020 will be offered. During the said moratorium period, Interest shall continue to accrue on the outstanding portion of the term loan. The Interest accrued during period of moratorium will be added to the outstanding loan amount at the end of the moratorium period and the repayment schedule for such loans will be recalculated Accordingly, the residual tenor, will be shifted further by up to the moratorium period.

If you are eligible and have availed of the moratorium, your credit bureau records will not be impacted due to non-payment of Instalment during the moratorium period.
This does not apply to any non-payment of Instalment for period prior to March 1, 2020. However, that you availed the moratorium facility will get reported to Credit Bureaus.

Since the relief is extended for instalments of loan which are due only between March 1, 2020 to August 31,2020, the existing instalments falling due up to February 29, 2020 will have to be paid as early as possible and penalty will be levied on any defaults of such overdue as per existing contractual obligations. No moratorium shall apply to the instalments fell due before February 29, 2020 and remained overdue.

You can opt not to apply for the scheme and continue to pay installments as per contractual terms. It is a relief granted to the borrower due to the temporary disruption caused by the sudden lockdown. However, if the borrower not got impacted and capable to make an Instalment payment as per existing terms of his loan, it is advised to continue making the payment.

Yes.

Yes, eligible customers who have already paid Instalment for the month of March 2020, would be granted deferment for the month of April,2020 to August 2020 only, subject fulfilment of conditions explained in this FAQs. Please note that instalments already paid would not be refunded.

a) All such customers whose loans have been classified as NPA or became NPA or Stage 3 as on March 1, 2020 would not be eligible for moratorium / instalment deferment.
b) All such customers whose matters are pending with National Company Law Tribunal (NCLT) / Insolvency & Bankruptcy Code (IBC) would not be eligible for moratorium / instalment deferment.

Moratorium/deferment benefit will be given to customers who have availed micro finance loans as per the policy adopted by the respective Micro Finance Partners. The Micro Finance partners would inform all identified customers about the moratorium/deferment schemes.